Jrenee Reviews

Jrenee.com accepts various forms of payment to accommodate customers' needs. Shoppers can use credit cards, which are the most common payment method. In case a credit card is declined, customer care provides guidance on steps to take. For further details on payment options and assistance, customers are directed to the Billing section under Customer Care on the Jrenee.com website.

Jrenee.com offers a 30 Day Guarantee for returns, allowing customers to return unworn merchandise in the original packaging for any reason, provided the original purchase was made on their website. Refunds are credited to the original form of payment, and the use of coupons will be forfeited from the order. The return process includes receiving a return email confirmation once the return has been processed, and it may take 10-14 business days for the credit to appear on the statement. Exchanges are not offered; instead, customers can place a new order and return the unwanted item. A $7.95 per order fee is deducted for the use of a prepaid UPS return label, or customers can choose an alternate carrier at their own cost. As for shipping, Jrenee.com provides free shipping via UPS SurePost within the 48 contiguous States, with shipping rates applicable for Alaska and Hawaii through UPS only. Orders placed in the US will only accept US credit cards with US billing addresses.

Jrenee's shipping charges are non-refundable and calculated at the time of your order. The number of pairs in your order and your location will determine the shipping cost.

You have 30 days from the time you receive your items to decide if they are right for you. Jrenee suggests promptly (within 1 week) trying on shoes indoors and on a carpeted area, taking care not to step on dirty surfaces. Try them on in the evening (feet tend to swell throughout the day depending on your activity level) for proper fit and comfort level.

Jrenee is unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with their return policy.

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